Terms of service

Before placing your order, please read through these Terms of Use for The Leprosy Mission Shop Australia. By using this website and making a purchase, you agree to the terms of use (“Terms of Use”) of The Leprosy Mission Australia Shop (ABN: 52 354004543) as set out below. The Terms of Use include the terms and conditions set out below and The Leprosy Mission Australia Privacy Policy. You are bound by these Terms of Use and should review them whenever you are using this website and making a purchase.
We may update our terms, conditions and policies from time to time. Any changes will be posted on this page on our website.

1. Stock

We endeavour to ensure that only accurate and up to date information is placed online. In the event that incorrect information is included in The Leprosy Mission Australia Online Shop, we will place a correction on The Leprosy Mission Australia Online Shop content area.

The Leprosy Mission Australia aims to include the complete range of products publicised through the Gifts That Give Joy Gift Catalogue in The Leprosy Mission Australia Online Shop.

2. Intellectual property

The materials displayed on this website, including all editorial materials, information, photographs, illustration, artwork and other graphic materials, and names, logos and trademarks, are the property of The Leprosy Mission Australia and are protected by copyright, trademark and other intellectual property laws. Any such content may be displayed and printed solely for your personal and non-commercial use. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the prior written consent of The Leprosy Mission Australia. The Leprosy Mission Australia does not grant any licence or right in, or assign all or part of, its intellectual property rights in the content or applications incorporated into the website or in the user interface of the website.

3. Accuracy

Care has been taken to ensure that the products and descriptions of them on this site are accurate. We do not, however, promise or represent that it is accurate or free from errors or omissions and we reserve the right to make any necessary corrections. You should enquire with us directly to ensure the accuracy and currency of the material you seek to rely upon.

4. Unacceptable orders

The Leprosy Mission Australia reserves the right to reject an order if, in its sole opinion, it is unacceptable.

5. Disclaimer of warranties

To the maximum extent permitted by law (most importantly the Australian Consumer Law):

1. The Leprosy Mission Australia disclaims all warranties with regard to the information and applications contained on the website and your use of the website, including all implied warranties of merchantability and fitness
2. The Leprosy Mission Australia, its contractors, agents, or employees disclaim liability for any damages whatsoever (including special, indirect or consequential) arising out of or in connection with the use or performance of the website whether in contract, at common law or in equity, or on any other basis
3. If The Leprosy Mission Australia becomes liable for any breach of any such condition or warranty, The Leprosy Mission Australia’s liability shall be limited at its option, to any one or more of the following:

• In the case of services: to either supplying the services again or payment of the cost of having the services supplied again.
• In the case of goods: replacement of the goods or the supply of equivalent goods; repair of the goods; payment of the cost of replacing the goods or acquiring goods; or payment of the cost of having the goods repaired; and

6. Privacy and Data Collection

Your privacy is important to us. By submitting your information, you consent to the collection, use and disclosure of your personal information in accordance with our Privacy Policy. We collect and store personal information such as your name, email address and other contact details to provide you with our services.

6.1 Customer Reviews & Content Usage

By submitting a review, comment, photograph, video or other content to The Leprosy Mission Shop, you grant us a non-exclusive, royalty-free, worldwide, perpetual licence to use, reproduce, publish, display, share and reasonably edit or adapt that content for marketing, promotional and business purposes across any media channels, including our website, social media, email marketing, catalogues, digital advertising and other promotional materials, without compensation to you.

You also grant us permission to use your first name, social media handle and general location in connection with the content where appropriate.

By submitting content, you confirm that:

• you own the rights to the content or have permission to share it;
• the content does not infringe the rights of any third party; and
• the content is accurate and genuine to the best of your knowledge.

We reserve the right to remove or decline to publish content at our discretion.

7. Security of information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

At the time that you place your order and are asked to supply personal information you enter a secure environment. From that time, the link between your Web browser and The Leprosy Mission Australia Shop will be protected using a security certificate. This will be indicated by the appearance of a padlock on your browser.

You should note that credit card numbers will not be stored on the web site and will never be made publicly available. All information concerning your order is encrypted and processed by certified and secure payment gateways. Your credit card details entered through the online store are not visible to the members of The Leprosy Mission Shop Australia team.

8. Use of Personal Information

We use your personal information to:

• Send you marketing emails, updates or print material
• Improve our services and offerings
• Communicate with you about your account and any inquiries you may have.

You have the right to access and correct the personal information we hold about you. To do so, please contact us at shop@leprosymission.org.au or 1800 710 710 within Australia (free call) or
+61 3 9890 0577 if calling from outside Australia.

9. Marketing Communications

By submitting your information, you agree to receive marketing emails. materials, updates and/or print catalogues in mail from us. This may include newsletters, promotional offers, and other information related to our products and services. You can opt out of receiving these communications at any time by clicking the unsubscribe link in any email you receive from us or contacting us on shop@leprosymission.org.au or 1800 710 710 as required.

10. Incorrect details supplied

Please note that acceptance of your order implies that we will fulfil your order within the time specified in the Delivery Standards. The following situations are exceptions:

• If and when incorrect payment details, including credit card details, are supplied
• Where correct credit card details are supplied but funds are not approved.

In the event that you supply incorrect payment and delivery details, The Leprosy Mission Australia will take all reasonable steps to contact you using the personal details that you have provided. In the event that your supplied contact details are incorrect however, The Leprosy Mission Australia will not be held responsible for not fulfilling your order, nor for being unable to advise you that this is the case

11. Stock availability

The Leprosy Mission Australia will endeavour to supply all items publicised in The Leprosy Mission Australia Shop. Similarly, products will be removed from The Leprosy Mission Australia Shop as soon as The Leprosy Mission Australia becomes aware that those items are unavailable. However, there may be unavoidable occasions when:

• All or part of your order cannot be fulfilled immediately, or
• All or part of your order cannot be fulfilled at all.

Where part of an order cannot be fulfilled immediately, the part that can be supplied will be dispatched as soon as possible.

Where part of your order cannot be fulfilled at all you will be advised as soon as possible by email, telephone or fax.
All products with a limited sales period which are displayed in The Leprosy Mission Australia Shop will have the withdrawal date clearly shown.

However, where a product which does not have a specified sales period becomes unavailable due to unexpected or high demand, and that item is ordered by you before The Leprosy Mission Australia has withdrawn that item from The Leprosy Mission Australia Shop, The Leprosy Mission Australia will not be held responsible for inability to complete that order.

12. Coupons and Discounts/Offers/Promotions

Coupons and promotions/discounts/offers are subject to their own terms and conditions. The coupon codes are non-transferable and cannot be exchanged for cash or any other products.

Coupon codes cannot be combined on the same order. Coupons/Offers/Discounts/Promotions are not available on clearance or already discounted products, Gifts of Love & Donations.

Black Friday Offer (28 Nov-01 Dec 2025) *Excludes items already Discounted, Food & Drinks, Hampers, Bundles, Donations & Gifts of Love

A freebie or Mystery Gift (limited availability and only over purchase of $150) cannot be combined with another discount/offer/coupon/promotion on same order.

Gifts of Love are excluded from being eligible for free shipping or a freebie and is not counted in total value for cart-value related offers. 

We reserve the right to modify or terminate discounts/offers/promotions and coupons at any time without prior notice.

 

13. Impact Rewards (Loyalty Program)

14. Gift Cards

1. Online Use Only
TLMA Gift Cards (also referred to as Digital Vouchers or eVouchers or GiftCard/s) are only valid for purchases made exclusively through our online store at shop.leprosymission.org.au. Cannot be redeemed in physical stores or through phone/mail orders. All are issued in Australian Dollars (AUD).

2. Purchase and Delivery
After completing your purchase, you will receive two separate emails:

• • Order Confirmation – sent shortly after purchase.

  • Digital Gift Card – sent separately, usually within a few minutes. This can be forwarded to someone you want to give it to. We recommend forwarding it to only one more person.

Please check all inbox folders, including Junk or Spam, before contacting us. The eGift Card will be delivered to the purchaser’s email address entered at checkout. You may forward this email to the intended recipient.

TLMA is not responsible for incorrect email addresses entered at checkout, or for email delivery issues caused by external factors such as spam filters, inbox capacity, or service provider errors. However, please contact us if you have any questions and we will fully attempt to help you.

3. Redemption

• • To redeem, enter the Gift Card code at checkout/payment page in the “Gift card or discount code” field. 
  • Gift cards can be used for full or partial payment of eligible products. 
  • Gift cards can be redeemed together with discount codes or promotional offers. 
  • If the order total exceeds the Gift Card value, the balance must be paid using another payment method. 
  • If the order total is less than the Gift Card value, the remaining balance will stay on the Gift Card for future use subject to its expiry. 
  • Gift cards cannot be reloaded. To add more value, a new gift card must be purchased. 
  • Excluded items – cannot be used to purchase: 
    • Another Gift Card 
    • Gifts of Love 
    • Donations 
  • Multiple gift cards may be used in one order if the checkout system allows. 

4. Expiry

• • Gift Cards are valid for 3 years from the date of purchase (in compliance with Australian Consumer Law).
  • The expiry date is stated on the Gift Card.
  • Any unused balance after the expiry date will be forfeited and cannot be refunded or credited.

5. Restrictions

• • Gift Cards are not redeemable for cash or credit. 
  • Gift Cards cannot be refunded or cancelled once issued, except where required by law. 
  • Gift Cards are non-transferable; however, the purchaser may forward the original gift card email to another recipient at their own responsibility. We recommend to only forward to one recipient only who you want to gift it to. Please exercise caution. 
  • TLMA is not responsible for unauthorised use of a Gift Card once (digitally) delivered to the customer who purchased the gift card. 

6. Balance Enquiries
The remaining balance of a Gift Card can be checked via the link provided in the original Gift Card email.

7. Lost, Deleted, or Stolen Cards
Treat your Gift Card like cash. Lost, deleted, stolen, misdirected or unused Gift Cards will not be replaced or refunded. TLMA is not liable for any unauthorised use of a Gift Card.

8. Refunds on Purchases Made with Gift Cards
If an item purchased with a Gift Card is returned, the refund will be re-issued to a Gift Card (not cash). If a Gift Card and another payment method were used, the refund will first be applied back to the Gift Card. The value redeemed on a Gift Card will be reimbursed onto a new Gift Card code for any returned items paid via this method (less discounts if any) within 3–5 business days once the refund request is processed.

9. Liability
TLMA reserves the right to cancel or suspend a Gift Card if fraud, misuse, or technical error is suspected. TLMA is not responsible for delays, errors, or failures in the email delivery of Gift Cards caused by circumstances outside our control.

10. Governing Law
These Terms and Conditions are governed by the laws of Australia.

15. Delivery standards

The Leprosy Mission Australia will endeavour to dispatch all orders within 15 working days of receiving the order and endeavour to deliver all orders within 2-7 business days from date of dispatch. Items may be delivered to you individually and/or separately where they are fulfilled from different locations or directly from a The Leprosy Mission Australia supplier.

Please note that international delivery charges are for transport costs only and do not cover import liabilities that may be applied by the government of the designated country. To qualify for international delivery, your order must be at least AUD $100 value. Orders shipped outside of Australia may be subject to import taxes, customs duties, fees and custom policies required by the destination country. Any additional charges for customs clearance are the responsibility of the recipient.  As The Leprosy Mission Australia has no control over these charges, we cannot predict what fees may be incurred.  Customs delays, duties or taxes that may apply in the designated country are also not the responsibility of The Leprosy Mission Australia. The Leprosy Mission Australia cannot accept returned orders or provide a refund due to rejection of customs charges. We sympathise with any inconvenience you may experience in this way. We thank you for supporting people affected by leprosy and disability with your shopping.

16. Refund policy

All products sold by The Leprosy Mission Australia must be:

• fit for all the purposes for which goods of that kind are commonly supplied
• acceptable in appearance and finish
• free from defects
• safe
• durable

You can return an item to us if:

• it’s faulty
• it’s incorrectly described
• it’s different from a sample shown
• it doesn’t do what we said it would do
• it’s not of an acceptable quality

If the product is unsafe, can’t be fixed within a reasonable time, or you simply would not have bought it given the nature of the defect, we’ll offer you an exchange, repair or refund.

To ask for an exchange, repair or refund, you’ll need to prove that you purchased the product via The Leprosy Mission Australia Online Shop. If you can’t provide an order confirmation, another form of proof of purchase will be required.

If the product is assessed to be faulty or unfit for its intended purpose, refunds will be issued using the same method as your original payment.

17. Exceptions

We can’t accept the following for return unless they are damaged:

• Food & Drink items
• Gift of Love Cards
• Pierced ear earrings (health reasons)
• CDs or DVDs where the packaging has been opened

Are any items damaged or in an unsatisfactory condition?
Please call us on 1800 LEPROSY (1800 537 767) first.

Please return your item with your name, order number and the reason for your return within 60 days from the date of purchase.

For example:

John Smith
Order number: 001234
Faulty- not turning on.

18. Goods and services tax

All prices are inclusive of Australian Goods and Services Tax (GST) where applicable. The Leprosy Mission Australia will issue a compliant tax invoice where appropriate.

19. Governance

These Terms and Conditions are governed by the laws of Victoria, Australia. In the event of a dispute you agree to submit to the exclusive jurisdiction of the courts of Victoria and the Federal Court of Australia

20. Third party websites

The Leprosy Mission Australia Website may contain links to other websites operated, controlled or produced by third parties. Unless otherwise indicated, The Leprosy Mission Australia does not control, endorse, sponsor or approve any such third party websites or their content nor does The Leprosy Mission Australia provide any warranty or take any responsibility whatsoever for any aspect of those websites or their content.

21. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as required by law.

22. Links to The Leprosy Mission Australia website

If you wish to establish a link to the Gift Shop, you must first seek approval from The Leprosy Mission Australia. To seek approval please email The Leprosy Mission Australia’s Merchandise Coordinator.

The following information will be required to assess your request:

• the URL of the website that you seek to establish a link from
• a brief description of your website
• the reason that you wish to establish a link.

If The Leprosy Mission Australia agrees to your proposed link, you must comply with any terms and conditions imposed by The Leprosy Mission Australia as a condition of such agreement. If the nature and/or content of your website changes in any significant way, you must contact The Leprosy Mission Australia and provide a new description of your website.

23. Cookies Policy

Last Updated: 15 March 2024

This Cookies Policy explains what cookies are, how we use them, and your choices regarding cookies when you visit shop.leprosymission.org.au (referred to as "the Website").

What are cookies?

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the website or a third-party to recognize you and make your next visit easier and the website more useful to you.

How we use cookies

When you use and access our website, we may place a number of cookies files in your web browser. We use cookies for the following purposes:

• To enable certain functions of the website, such as shopping cart functionality and order processing.
• To provide analytics about how visitors use the website, which helps us improve the website's performance and user experience.
• To store your preferences, such as language and currency preferences, to provide a personalized browsing experience.
• To enable advertising and marketing activities, including remarketing and targeted advertising campaigns.

We use both session and persistent cookies on our website, and we use different types of cookies to run the website:

• Essential cookies: We may use essential cookies to authenticate users, prevent fraudulent use of user accounts, and ensure the security of our website.
• Analytical/performance cookies: We may use analytical/performance cookies to analyse how users interact with the website and to monitor the website’s performance. This allows us to provide a high-quality experience by customizing our offerings and quickly identifying and fixing any issues that arise.
• Functionality cookies: We may use functionality cookies to track users’ preferences and settings and provide enhanced functionality when users return to our website.
• Targeting cookies: We may use targeting cookies to personalize content and ads, to provide social media features, and to analyse our traffic. We also share information about your use of our site with our social media, advertising, and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Your choices regarding cookies

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

• For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050
• For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835
• For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
• For the Safari web browser, please visit this page from Apple: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

More information about cookies

You can learn more about cookies and the following third-party websites:

• All About Cookies: http://www.allaboutcookies.org/
• Network Advertising Initiative: http://www.networkadvertising.org/
  
  

Changes to our Cookies Policy

We may update our Cookies Policy from time to time. We will notify you of any changes by posting the new Cookies Policy on this page.

Contact Us

If you have any questions about our Cookies Policy, please contact us:

• By email: shop@leprosymission.org.au
• By Phone: 1800 710 within Australia (free call) or +61 3 9890 0577 outside Australia
  

24. Order enquiries

Phone
1800 537 767 Within Australia (free call)
+61 3 9890 0577 Outside Australia

Postal Address
The Leprosy Mission Australia
PO Box 293, BOX HILL VIC 3128