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Returns & Exchanges

100% Customer Satisfaction guarantee*

Your satisfaction is important to us! We will refund any item you are not entirely satisfied with them if returned within 60 days (*exceptions apply - please see below). 

All products sold by The Leprosy Mission Australia must be:

  • fit for all the purposes for which goods of that kind are commonly supplied
  • acceptable in appearance and finish
  • free from defects
  • safe
  • durable

You can return an item to us if:

  • it’s faulty
  • it’s incorrectly described
  • it’s different from a sample shown
  • it doesn’t do what we said it would do
  • it’s not of an acceptable quality

If the product is unsafe, can’t be fixed within a reasonable time, or you simply would not have bought it given the nature of the defect, we’ll offer you an exchange, repair or refund.

To ask for an exchange, repair or refund, you’ll need to prove that you purchased the product via The Leprosy Mission Australia Online Shop. If you can’t provide an order confirmation, another form of proof of purchase will be required.

If the product is assessed to be faulty or unfit for its intended purpose, refunds will be issued using the same method as your original payment, or direct debit where applicable.


We can’t accept the following for return unless they are damaged:

  • Food & Drink items
  • Gift of Love Cards
  • Pierced ear earrings (health reasons)
  • CDs or DVDs where the packaging has been opened

Are any items damaged or in an unsatisfactory condition?
Please call us on 1800 710 710  first.

Please return your item with your name, order number and the reason for your return within 60 days from the date of purchase. 

For example:

John Smith
Order number: 001234
Faulty- not turning on.

Faulty items can be returned to the following address:

PO Box 293, Box Hill, Victoria 3128