Cancellation policy

Purchase options cancellation policy.

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. 
This cancellation policy lays out how you can change or cancel these kinds of purchases. 

Subscriptions
When you purchase a subscription you'll receive repeat deliveries/purchases. These are based on the subscription duration and frequency that you select. 
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

See our returns policy for more details or contact us.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We collect full payment for pre-orders then fulfill your orders.
Your order that may contain other items along with pre-order items that will be waiting for dispatch until pre-ordered items are available to fulfill the whole order.

If the order has been fulfilled, then you can't cancel the order, but you can request a return and refund. See our returns policy for more details or contact us.

Contact
We can be contacted on shop@leprosymission.org.au or call 1800 710 710.
Kindly provide your order number and other details when contacting us. Thank you.