Enquiries, Feedback and Complaints

At the Leprosy Mission Shop, we truly care about what our customers have to say.

We’re committed to continuous learning and improving the way we serve our community—because your feedback matters. Whether it's a compliment, suggestion, or concern, every piece of feedback helps us grow, refine our work, and better support the people and causes we exist to serve.

As part of The Leprosy Mission Australia, we hold ourselves to high standards of accountability and transparency. Your voice plays a vital role in shaping how we operate—both here in Australia and across the countries where your purchases are transforming lives.

Thank you for helping us do better, together.

Our Contact Details

Phone:                                  FREECALL within Australia on 1800 710 710

Hours of operation:         9am – 5pm AEST (Monday – Friday)

Mail:                                      The Leprosy Mission Australia
                                               PO Box 293
                                               Box Hill VIC 3128
                                               AUSTRALIA

Orders

Need help placing an online order or tracking an order?

If you have any queries or feedback relating to placing an order online or would like a delivery status update on your online order, please email shop@leprosymission.org.au or use any of the contact methods above.

Feedback, Questions, Complaints

Should you like to provide The Leprosy Mission Australia with feedback, make a complaint or if you have any questions on The Leprosy Mission Australia, its website, or its Privacy Statement, there are a number of ways you can do so: Head over to our Contact  page and submit the form, or email us  directly. You can also phone or write to us using the contact details above.

For further information you can read our Complaints Policy.

If your concern is of a serious nature, please visit our Safeguarding page for more information. Please insert link of new page created here.

ACFID Code of Conduct 

The Leprosy Mission Australia is a signatory to the ACFID Code of Conduct, a voluntary, self-regulatory code that sets out an organisation’s commitment to conducting its activities with integrity and accountability.

TLMA is committed to the code’s high standards of sustainable development, governance, and financial management.

If you are concerned that TLMA may not be complying with the ACFID Code of Conduct, a complaint may be lodged directly with ACFID,

Updating your contact details

There are a number of ways you can update your personal contact information with us, change your mailing preferences or request no further contact from The Leprosy Mission Australia. You can email us or contact us via any of the above methods.

When contacting us to change your details, please be sure to include the following information to help us address your request in a timely manner:

Your name, postal address, telephone numbers, and email address; and

Your donor number or supporter ID (if applicable).  This is a seven-digit number, typically appearing somewhere discreetly on correspondence from us.

Location

You are always welcome to visit us at our Head Office:

The Leprosy Mission Australia
37-39 Ellingworth Parade
Box Hill VIC 3128
AUSTRALIA

Please note goods are not available for purchase at the Box Hill office. Purchases can be made through the Shop website, or through any of the contact methods above.